Terms of service

Welcome to JLT GROUP Limited trading as Mamushy,
These Terms of Service (“Terms”) govern your use of our website and any purchases made through it. By using our website or buying from us, you agree to these Terms.

1. Key Information at a Glance

Brand Name: Mamushy

Legal Business Name: JLT GROUP Limited

Registered Address: 12 Abrahams Close, Bedford MK40 3EJ, United Kingdom

Customer Support Email: support@mamushy.co.uk

Customer Support Phone: +44 7740 783240

Business Hours: Monday–Friday, 09:00–17:00 GMT

Website: www.mamushy.co.uk

Policies:

Shipping Policy

Returns & Refund Policy

2. Orders and Payments

Placing an order is an offer to purchase from us. We confirm acceptance when we dispatch your order.

Only valid payment methods are accepted. Orders may be rejected for stock issues, mispricing, or delivery restrictions.

Prices are in GBP, include applicable VAT, and are charged at the time of order.

3. Shipping & Delivery

Shipping times and costs are detailed in our Shipping Policy
.

Products may be shipped from trusted partners.

Mamushy is not responsible for delays outside our control (e.g., courier issues, weather).

4. Returns & Refunds

You have the right to cancel your order within 14 days of receipt, in addition to our extended 30-day return policy.

Items must be unused and, where possible, in original packaging.

Refunds are processed to the original payment method within 14 days of receipt.

See full details in our Returns & Refund Policy

5. Product Information

Product images and descriptions are accurate to the best of our ability, but slight variations may occur.

Any faults or issues are covered under the Consumer Rights Act 2015. Contact support@mamushy.co.uk
for claims.

6. Limitation of Liability

Mamushy is responsible only for losses caused by breaches of contract or statutory obligations.

We are not liable for indirect, incidental, or business losses.

Risk passes to the customer upon delivery.

7. Changes to Products or Terms

We may amend these Terms or products for legal, regulatory, or technical reasons.

Significant changes affecting your order will be communicated.

8. Use of the Website

You agree not to misuse the website, interfere with its normal operation, or attempt fraud.

Intellectual property, including content, images, and trademarks, belongs to JLT GROUP Limited.

9. Governing Law & Dispute Resolution

These Terms are governed by English law.

Disputes may be brought in the courts of England and Wales.

10. Contact Us

For inquiries, complaints, or support:

Email: support@mamushy.co.uk

Phone: +44 7740 783240

Address: 12 Abrahams Close, Bedford MK40 3EJ, United Kingdom

11. Links to Other Policies

Shipping Policy
– Details on delivery times, carriers, and costs.

Returns & Refund Policy
– How to return items and claim refunds.